We design and deliver fully customized contact center solutions, including agent desktop development, reporting systems, custom integrations, and strategic consulting to optimize call center operations.

Our process begins with a comprehensive assessment—engaging stakeholders to identify operational pain points and goals. This serves as the foundation for creating a strategic roadmap tailored to your organization.

Yes, we offer strategic road mapping, technology planning, stakeholder alignment, and phased implementation guidance to support long-term Contact Center transformation.

White-label staffing enables you to offer specialized contact center roles seamlessly using Square O's vetted experts—all under your own branding.

Most clients start with part-time resources (as few as 20 hours/month), and we scale up based on demand. Full-time dedicated resources are also available for longer term initiatives.

We can typically onboard a resource within a few days, depending on skillset, availability, and onboarding requirements.

Yes, many of our clients use us for both.

Yes. We have global delivery capabilities and can structure support models that align with your time zones or follow-the-sun needs, including after-hours support where required.

We specialize in architecting custom solutions—on-prem or in the cloud—such as tailored agent desktops, workflow automations, reporting dashboards, and system integrations using platforms like Cisco or Amazon Connect.

Yes—whether you need AWS, Cisco UCCE, Five9 or another platform, we build custom integrations to meet your specific environment and goals.

After an initial consultation, we typically begin with a discovery workshop or assessment. Timelines vary based on project scope and complexity, but we aim for rapid alignment and execution.

Pricing depends on the type of solution chosen (fixed/firm, or time & material), the scope and complexity of services provided—such as assessment, custom development, integration, or ongoing support—with flexible options like one-off projects or structured engagements.

Absolutely. Whether your infrastructure is on-prem or cloud-based (Amazon Connect, Cisco UCCE, etc.), our solutions are designed to integrate and optimize accordingly.

Our pricing is flexible and tailored to the specific details of each project. We strive to offer highly competitive rates compared to market standards.

Absolutely. We offer short term engagements or  assessments so you can evaluate our work before scaling up to long term support. It's a low-risk way to get started.

Just reach out through our Contact Form, and we’ll schedule a quick scoping call.  Someone familiar with your company’s infrastructure and support requirements will be necessary to facilitate the scoping.  From there, we can draft a proposal or set up a plan to match your needs.